Touchstone believes that winning business requires a balance of confidence and the essential skills to be able to "close". Our training courses provide both.

What we do

These courses are designed to meet the needs of anyone who has to sell. Whether you are a sole trader or part of a new business team in a larger organisation, our expertise will give you the skills to improve your performance.

We run open courses around the UK as well in-house bespoke training sessions. These are run by our Directors and Senior Account Directors, who, when they are not training, are taking a "hands-on" role in helping businesses to develop, expand and flourish.

All our training programmes are about growing your business. Courses include:

• Using the telephone to best effect
• Developing your sales pipeline: who to target, how and when?
• Presentation skills
• How to close deals
• Letter writing to best effect
• Retaining your clients and farming existing business

Our one day courses cost from £395.00 including VAT

 

Touchstone training inspires Account Managers to cold call

Our training is designed to give sales people within companies of all sizes the skills and confidence to consistently and successfully win new business. Many people "fall" into the role of new business developer or have it "thrust" upon them. We understand that there are specific skills required to be successful in this role.

Client issue:

Account Managers were tasked to grow their business units but, quite simply, hated the phone. They were comfortable meeting existing contacts but found it unsettling to talk to new people nor did they appreciate how much preparation was needed before a meeting took place.

Touchstone solutions:

To develop a series of workshops and seminars that include:

• Communicating concisely and with confidence
• Removing the fear of the phone
• Know what you want from each conversation
• Knowing how to use your individual personality to make the most out of the call
• How to get past the "gatekeeper"
• Overcoming objections
• How to engage and relationship build for the future
• The "Columbo" technique
• What preparation to do prior to a meeting
• Body language skills
• When to use power-point and other presentation tips
• Next steps to win the business

Results:

• Account Managers are making their own new business calls, attending meetings with confidence and successfully winning new business
• The Company's new business programme runs smoothly and effectively and as a result relationships with prospects develop and lead to new business wins
• The information recorded on the internal database is up to date and extremely useful to many of the business units
• Ongoing sales training is seen as important within the organisation
• We have been asked to deliver training to other areas within the business

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Renee Botham, Head of Training

Renee has been conducting training for Touchstone clients for over ten years. Her training skills come from 'doing it' with a passion you will find hard to resist; which makes her courses all the more real.

They are guaranteed to be motivating, inspirational and fun. Courses encompass all areas of new business growth, from phone skills (you have +-15 seconds to engage interest in your call), overcoming objections, how new business meetings differ from 'client-facing' meetings. All courses have the sole objective of you achieving new business; whether from existing clients (farming) to new, new clients (prospecting).

Call Renee on the number below for further information, tailor-made for your Comapny and at all levels within your organization.

Tel: 020 8385 3800
Email: reneeb@touchstonegrowth.com

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